OpenTring Auto Dialer: The Ultimate Outbound Calling Solution
Are you looking for a high-performance auto dialer to streamline outbound calls? OpenTring Auto Dialer is a feature-rich solution designed for call centers, telemarketing, sales teams, and businesses handling high-volume calls. With predictive dialing, IVR management, and live call tracking, you can optimize your communication strategy and boost productivity.
✅ What’s Included?
🔹 Setup & Configuration
We provide a seamless and secure installation to ensure optimal performance: ✔ FreeSWITCH Installation & Configuration on a Debian server
✔ Firewall Setup for enhanced security
✔ Gateway Integration for smooth outbound calling
✔ Configuration of Outbound Channels for efficient call routing
✔ Pre-setting a Static Number for outbound calls
✔ Deployment & Configuration of OpenTring Auto Dialer
✔ Custom-Built Dashboard for complete call management
This setup ensures your auto-dialer system is fully optimized and ready to handle high-volume calls efficiently.
🔹 IVR (Interactive Voice Response) Flow Management
✔ List & Manage IVR Flows
✔ Create & Edit IVR Flows, including:
- IVR Naming & Audio Playback
- DTMF (touch-tone input) detection
- Branching based on DTMF or AMD (Answering Machine Detection)
- Play subsequent IVR audio, voice messages, or transfer calls to a queue
🔹 Campaigns Management
✔ Create & Edit Campaigns, including:
- Campaign Name
- Assign an IVR Flow
- Set Call Time Windows
- Define Max Concurrent Calls
- Configure Retry Type (Unanswered, AMD, or Both)
- Set Retry Count & Delay
- Enable/Disable Call Recording
✔ Campaign Actions: - Upload CSV call lists
- Start, pause, or stop campaigns
- Download reports for analysis
✔ Campaign Dashboard: - Filter Calls (All Time / Today / Date Range)
- Monitor Call Stats: Dialed, Answered, Unanswered, Voicemail (AMD), Pending Retries
- View Total Answered Duration
🔹 Primary Dashboard (Home Screen)
✔ Live Calls Overview:
- Total Active Calls
- Ringing / IVR Calls
- Calls Connected to Agents
✔ Overall Campaign Performance: - Total Calls, Dialed, Answered (%)
- Unanswered Calls, Voicemail (AMD), Pending Retries
- Total Answered Duration
✔ Live Dashboard (Real-time Call Monitoring): - Current Live Calls
- Calls Dialing
- Calls Playing IVR Flow
- Calls Connected to an Agent
🔹 Dialer Features
✔ Basic AMD (Answering Machine Detection) – Detect voicemails using background silence detection
✔ Call Recording – Enable/disable recording for quality monitoring
🔹 Additional Paid Features (Optional Upgrades)
💰 Predictive Dialer – Advanced dialing algorithm that maximizes agent efficiency by automatically adjusting call rates based on real-time stats
💰 Call Transcription – Convert voice conversations into text for compliance, analysis, and automation
📞 Need these features? Contact us for a custom solution!
❌ What’s Excluded (Out of Scope)?
Our agreements cover only the features listed above. However, additional services can be quoted separately. Examples of excluded services: 🚫 Advanced AMD (higher accuracy voicemail detection)
📜 License Terms
OpenTring AutoDialer is provided under the Business Source License (BSL-1.1) with the following conditions: ✔ Internal Use Only – You may use and modify the software within your organization
✔ No Redistribution or Resale – Selling or distributing the software is not allowed
📄 A full copy of the Business Source License (BSL-1.1) is available upon request.
Why Choose Us?
💡 VoIP & Auto Dialer Experts – Experienced in FreeSWITCH & cloud-based dialer systems
⚡ Fast & Secure Deployment – Full setup with best security practices
📊 Customizable Call Campaigns – Tailored to your business needs
🔧 Ongoing Support – We ensure your dialer runs smoothly!
📞 Get Started Today! Let’s build your auto-dialing solution. Contact us now! 🚀
Note: Features like Auto Dialer, Predictive Dialer, and Transcription are available in advanced packages. Please review and select the right package for your business needs.
Note: Features like Auto Dialer, Predictive Dialer, and Transcription are available in advanced packages. Please review and select the right package for your business needs.